pak500 Privacy Policy

01About This Policy

pak500 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains in plain terms what personal information we collect, why we collect it, how long we keep it, and what rights you have over your own data.

This policy covers all interactions with pak500 — including account registration, deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, gameplay across Live Casino, Slots, Fish Games and Sports Betting markets, and any communication with our support team.

We recommend reading this policy in full. If something is unclear, our support team is available 24/7 via live chat on the platform or app to answer any questions you have about how your data is handled.

02Data We Collect

The information we collect falls into three main categories: information you provide to us directly, information we collect automatically when you use the platform, and information received from third-party service providers.

Category	Examples	When Collected
Registration Data	Full name, date of birth, email address, mobile number	At account creation
Verification Data	CNIC number, identity document scans, selfie or proof of address	During KYC verification
Payment Data	JazzCash/Easypaisa account reference, bank account details, transaction history	During deposits and withdrawals
Usage Data	Games played, bets placed, session duration, login timestamps	Automatically during platform use
Device & Technical Data	Device type, OS version, browser, IP address, app version	Automatically on login or app launch
Communication Data	Support chat transcripts, emails sent to the support team	When you contact support

We do not collect sensitive personal data such as biometric data (beyond optional fingerprint or face ID used for app login on your own device), religious or political beliefs, or health information unless specifically required for responsible gaming purposes where you have initiated a self-exclusion or limit request.

03How We Use Your Data

pak500 uses the information we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described here without obtaining your prior consent.

• Account management: To create and maintain your pak500 account, process login requests, and keep your account details up to date.
• Payment processing: To facilitate PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or mobile wallet — and to maintain accurate transaction records.
• Identity verification: To confirm that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods are registered in your own name.
• Fraud prevention and security: To detect and investigate suspicious activity, protect the platform from abuse, and comply with anti-money laundering obligations.
• Platform improvement: To understand how players use pak500, which games and betting markets are most popular, and where we can improve the experience — particularly for Cricket, PSL and T20 betting.
• Customer support: To respond to your queries, resolve disputes, and follow up on complaints or account issues.
• Responsible gaming: To monitor account activity for signs of problem gambling and to action self-exclusion or limit requests you make through the Responsible Gaming tools.
• Promotional communications: To send you bonus offers, game announcements and betting event alerts — but only if you have opted in to receive these. You can opt out at any time.

04Payment Data

All financial transactions on pak500 are processed in PKR through third-party payment processors including JazzCash, Easypaisa, Raast and partner banking institutions. When you initiate a deposit or withdrawal, your payment details are transmitted directly to the relevant processor via a secure, encrypted connection.

pak500 does not store your full JazzCash PIN, Easypaisa password, bank account password, or full card numbers on our own servers. What we retain is a transaction reference, the payment method type, the account identifier (such as a masked mobile number or account reference) and the PKR amount — sufficient to manage your account balance and process future withdrawals.

If you are asked to submit proof of your payment method during a verification check, that document is reviewed by our compliance team and stored securely. It is not shared with any marketing partner or used for any purpose beyond verifying ownership of the payment method.

05Cookies and Tracking

pak500 uses cookies and similar tracking technologies on the website to make the platform work correctly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Essential cookies: Required for the platform to function. These manage your login session, keep your account secure and remember your language and currency preferences. You cannot opt out of these without also opting out of using the platform.
• Analytics cookies: Help us understand how players navigate the site — which pages are visited most, how long sessions last, and where players encounter issues. This data is aggregated and does not identify you personally.
• Performance cookies: Used to monitor page load times and technical performance, so we can keep the platform running smoothly during high-traffic events like PSL matches or major cricket tournaments.
• Preference cookies: Remember choices you have made — such as your preferred deposit method or notification settings — so you do not have to reconfigure them each time you log in.

The pak500 mobile app uses similar device-level tracking. You can manage app permissions — including location access and push notification preferences — through your device's settings menu at any time.

06Data Sharing

pak500 does not sell your personal data to any third party. We share information only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the information required to process your transaction. Their handling of that data is governed by their own privacy policies.
• Identity verification providers: Where automated KYC checks are used, your verification documents may be processed by a third-party identity verification service under strict data processing agreements.
• Fraud prevention services: Anonymised or pseudonymised account activity data may be shared with fraud detection systems to identify patterns consistent with account takeover, money laundering or bonus abuse.
• Game content providers: Providers of Live Casino, Slots and Fish Games receive the minimum session data required to run their games correctly within the pak500 environment. They do not receive your full personal profile.
• Legal obligations: Where we are required to disclose information by applicable law or in response to a valid legal process, we will comply. We will notify you where we are legally permitted to do so.

07Data Retention

pak500 retains your personal data for as long as your account is active and for a period thereafter as required to meet legal, regulatory and fraud prevention obligations. Specifically:

• Active accounts: Your personal data is retained for the full duration your account remains active on the platform.
• Closed accounts: Following voluntary account closure, we retain core account and transaction records for a minimum period to meet any applicable record-keeping requirements. After this period, personal data is deleted or anonymised.
• Verification documents: Identity and payment verification documents are retained for the period required under applicable compliance frameworks, after which they are securely deleted.
• Support communications: Chat transcripts and support emails are retained for a period sufficient to resolve disputes and review complaints, then purged from active systems.

If you request deletion of your account data before the minimum retention period has elapsed, we will delete everything we are not legally required to retain and will confirm what, if anything, must be kept and for how long.

08Security Measures

Protecting the personal data of our players is a core responsibility at pak500. We implement a range of technical and organisational measures to keep your information safe:

• All data transmitted between your device and pak500 servers is encrypted in transit using industry-standard TLS protocols.
• Personal data stored on pak500 systems is encrypted at rest. Access to player data is restricted to authorised personnel on a need-to-know basis.
• Account passwords are stored using one-way cryptographic hashing. pak500 staff cannot view your password — if you forget it, a reset process is required rather than retrieval.
• Suspicious login attempts — including multiple failed password entries or logins from unrecognised devices — trigger automated security alerts and may temporarily lock your account pending verification.
• The pak500 platform and app undergo periodic security reviews to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your pak500 account and to enable biometric login on the app if your device supports it. Do not share your login credentials with anyone.

09Your Rights

As a pak500 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or the support email shown in the footer of this page.

We will respond to data rights requests within a reasonable timeframe. Where a request is complex or involves a large volume of data, we may need additional time and will keep you informed of progress.

10Children's Privacy

pak500 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been registered by a minor, that account will be closed immediately and any associated data will be deleted, subject to any retention requirements arising from the investigation.

If you believe a minor has registered an account on pak500 using false information, please contact our support team immediately so we can take appropriate action. Parents and guardians are encouraged to use parental controls on shared devices to prevent underage access to gaming platforms.

11Updates to This Policy

pak500 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will post the updated policy on this page with a revised "Last updated" date.

Where changes are significant enough to materially affect your rights or how your data is used, we will make reasonable efforts to notify you via the contact details on your account before the changes take effect. Continuing to use pak500 after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend checking this page periodically, particularly if you use the platform regularly or have an active bonus or self-exclusion arrangement in place.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal information is being handled, please get in touch with the pak500 support team.

Our support team is available 24 hours a day, 7 days a week via the live chat function on the pak500 website and mobile app. You can also reach us by email — the support address is displayed in the footer of this page. For data rights requests, please include your registered username and a brief description of your request so we can handle it efficiently.

For concerns related to responsible gaming, self-exclusion or deposit limit tools, visit our Responsible Gaming page. For general platform questions, visit the FAQ page.